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Part 1 CHAPTER WORKSHEETS Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 1 7/12/11 10:25 AM Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 2 7/12/11 10:25 AM S E C T I O N 1 Medical Assisting Foundations Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 3 7/12/11 10:25 AM Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 4 7/12/11 10:25 AM U N I T 1 Health Care Roles and Responsibilities Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 5 7/12/11 10:25 AM Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 6 7/12/11 10:25 AM 1 C H A P T E R The Medical Assistant Words to Know Challenge Spelling: Each line contains three spellings of a word. Underline the correctly spelled word. 1. accreditation acreditation accretitation 2. alltruism alltrueism altruism 3. inate innate innat 4. empathatic empathic empathetic 5. addvocate advocate advocat 6. confidential confidental confidinal 7. generalist gineralist generelist 8. providar providir provider 9. partnarship partnirship partnership certified cerdified 10. certified Fill in the Blank: Complete the following sentences with correctly spelled words from the Spelling section. 1. An unselfish concern for the welfare of others is referred to as altruism 2. Confidential . means being prudent or cautious—especially concerning speech. 3. Accreditation is a process by which an educational institution or program establishes credibility or legitimacy by complying with predetermined standards. 4. A provider 5. Being empathic oversees the patient’s health care and oftentimes is a doctor, NP, or PA. means being able to put yourself in another person’s shoes. 6. A medical assistant who works as a generalist performs both clinical and administrative functions. 7. Characteristics that are inherent or natural are referred to as innate . 7 Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 7 7/12/11 10:25 AM 8 UNIT 1 • Health Care Roles and Responsibilities Matching: Match the term in column I to its definition in column II. COLUMN I COLUMN II C 1. Patient-centered medical home A. Skills necessary regardless of whether working in a clinical or administrative capacity G 2. Clinical skills B. When an individual provider makes all the decisions for the practice A 3. General skills C. A team-based model of care led by a personal physician who provides continuous and coordinated care throughout a patient’s lifetime to maximize health outcomes F 4. Time management D. Two or more physicians who have a legal agreement to share in the total business operation of the practice. B 5. Solo practice E. Someone who speaks for another person H 6. Urgent care center F. An assortment of skills, tools, and practices by which to manage time during daily activities and when accomplishing specific projects D 7. Partnership G. Skills that are an extension of the provider’s responsibilities and can be divided into fundamental practices, diagnostic procedures, and patient care E 8. Advocate H. Ambulatory care centers that take care of patients with acute illness or injury and those with minor emergencies; used quite often when patients cannot see their own provider. Chapter Review Short Answer 1. To become a successful medical assistant, you must acquire a specific knowledge base skills (procedures) while also demonstrating specific behaviors . (theory) and 2. What are the three broad areas of medical assisting? a. General b. Administrative c. Clinical 3. What role should the medical assistant take on concerning communications when working with patients? Communications liaison 4. The chapter listed eight administrative skills performed by medical assistants; name six. Any six of the following: scheduling appointments, performing inpatient and outpatient admissions and procedures, creating and maintaining the patient’s medical record, filing medical records and other documents, performing procedural and diagnostic coding for reimbursement, performing billing and collection procedures, performing bookkeeping and financial procedures, preparing submittal (clean) insurance forms 5. The chapter listed twelve clinical skills performed by medical assistants; name any six. Any six of the following: applying principles of aseptic technique and infection control; performing vital signs; performing sterilization and minor surgery procedures; collecting and processing specimens; performing lab tests; performing electrocardiograms; administering medications; performing phlebotomy procedures; performing patient screenings; preparing patients for examinations, procedures and treatments; responding to emergencies 6. List four environments in which medical assistants work. Any four of the following: doctors’ offices, specialty practices, urgent care centers, clinics, hospitals, labs, insurance companies, billing companies, government agencies Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 8 7/12/11 10:25 AM Chapter 1 • The Medical Assistant 9 7. According to the United States Department of Labor, employment for medical assistants is expected to grow by 34% through 2018. 8. Define professionalism. The conduct, aims, or qualities that characterize or mark a professional or a professional person 9. List five traits of a professional medical assistant. Any five of the following: accurate; adaptable; courteous; confidential; dependable; empathic; honest; initiative-taking; patient; punctual; respectful; tactful 10. Match the following organizational abbreviations with the responses listed in the chart. American Association of Medical Assistants (AAMA) American Medical Technologists (AMT) National Center for Competency Testing (NCCT) National Healthcareer Association (NHA) American Academy of Professional Coders (AAPC) Organization Abbreviation Response AAPC CPC® AAMA The only avenue for credentialing with this organization is by graduating from either a CAAHEP- or ABHES-accredited institution. AAMA Provides the CMA credential with the organization’s initials in parenthesis beside it AAPC Offers training and certification in the areas of medical billing and coding NCCT Provides the National Certified Medical Assistant (NCMA) credential NHA Provides the Certified Medical Administrative Specialist (CMAS) credential AAMA This organization started in 1955 AMT Provides the Registered Medical Assistant (RMA) credential AAMA Must take credentialing exam at an approved Prometric center AMT After receiving the Authorization to Test letter, applicants can take the test at any Prometric center NCCT Must receive the candidate’s application within two weeks of the requested test date NHA Provides ten certification exams for ten allied health care specialties Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 9 7/12/11 10:25 AM 10 UNIT 1 • Health Care Roles and Responsibilities Chapter Application Case Studies with Critical Thinking Questions Scenario 1 The following tasks are all occurring at the same time. Prioritize the following tasks by putting numbers 1–4 next to each statement. (1 is the task you will do first, and 4 is the task you will do last.) 1. 3 The doctor asks you to perform an ECG on the patient in room 2 as he goes into room 3. 2. 2 Room 1 is open and ready for a patient. 3. 4. 4 The receptionist calls back to tell you that you have a patient who would like you to call her back regarding lab results. 1 The doctor is going into room 3 to perform a short procedure and needs you to assist him. Scenario 2 You are competing with two other candidates for a medical assisting position at a large family practice center. All three of you are new graduates of the same medical assisting program. You all did well in your program and had a good rapport with the other students. Out of the three, you are the only one who is credentialed. During the interview, the supervisor asks you why she should hire you over the other two candidates. 1. What would you say? Answers will vary, but the following is an appropriate response: Out of the three of us, I am the only one who is credentialed. Possessing a credential validates my knowledge and right to practice medical assisting. It also shows my initiative and dedication to the profession . Role-Play Activity Bella is a coworker you have grown very fond of. As a matter of fact, she is well respected by everyone in the office. You happen to see her come out of the drug room and slip some drug samples in her purse. You approach her about it, and she says that she received permission from Dr. Castle to take some samples home to her husband. The next week, you see Bella take some more samples; this time she takes several packets of the medicine from the drug cabinet. Once again, you confront her. She states that the doctor told her that it was okay to take as many samples as she wanted because the drug rep always leaves a lot more samples than necessary. The next day, the office manager calls a meeting and states that several samples of the drug that Bella took are missing from the drug cabinet, and she encourages anyone who has knowledge of the disappearance to come forward. Following the meeting, Bella stops you and begs you not to say anything to anyone. Roleplay what you would say to Bella. Answers will vary, but students should state something like the following; I am sorry Bella, but I have no other choice but to go forward and tell the office supervisor. I will allow you to go forward and talk to the office manager; however, I will need to be present when you tell her . Competency Practice: Professionalism 1. Professionalism is a skill you will use daily as a medical assistant. Write a 1–2 page essay, using the following prompts. a. Describe how the patient might associate the medical assistant’s poor appearance with a lack of knowledge. b. Describe and discuss how being tardy and returning late from breaks will affect your success as a medical assistant. c. Discuss the ramifications of not using active listening skills in the field. d. Identify tasks that are considered in bounds for a medical assistant and tasks that are considered out of bounds. What are consequences of performing tasks outside of your scope of duty? e. How does a poor attitude reflect on you in the work place? Answers will vary but should revolve around the professionalism concept . Copyright © 2012 Delmar, Cengage Learning. ALL RIGHTS RESERVED. 35140_01_ch01_p001-010.indd 10 7/12/11 10:25 AM Why is it important to have good communication skills as a medical assistant?Complex therapeutic relationships thrive on a delicate balance of listening, understanding, and educating. Patients are individuals with different needs and learning styles, making good communication is a medical assistant's most important skill.
How can the medical assistant be a good communicator?Medical assistants should display patience, empathy, and professionalism in all their interactions. A good bedside manner can allay some of the patients' concerns and put them at ease during a stressful visit. You also need good listening skills as a medical assistant. Focus on your patient when they talk to you.
How should a medical assistant communicate with an elderly patient?Medical assistants must provide clear and concise information to these patients in a way they can understand. If you tend to speak quickly, you should try to slow down and speak clearly with your elderly patients, especially if you have an accent that is different from what your patients are used to hearing.
What are four listening techniques that facilitate good communication between medical assistants and patients? Ask patient open questions.. Repeating or rephrasing.. Reflection.. Paraphrasing/summarizing.. Providing silence.. Asking for clarification.. |
What role should the medical assistant take on concerning communications when working with patients
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